Welcome to CocoMist! These Terms and Conditions (“Terms”) govern your use of www.cocomist.ca (the “Website”) and our services. By accessing or purchasing from our site, you agree to comply with these Terms. If you do not agree, please refrain from using our services.
1. General Overview
CocoMist provides premium coconut charcoal products for both individual customers and businesses across Canada. These Terms apply to all transactions, including retail and wholesale purchases.
2. Orders & Payment
2.1 Placing an Order
- All orders are final sale and cannot be canceled or modified after payment is processed.
- CocoMist reserves the right to accept, refuse, or cancel orders at any time.
- Customers must provide accurate billing and shipping details to ensure smooth order processing.
2.2 Pricing & Payment Methods
- All prices are listed in CAD (Canadian Dollars) and may be subject to change without notice.
- We accept credit/debit cards, bank transfers, and other secure payment options as listed at checkout.
- Payment must be received in full before an order is processed and shipped.
3. Shipping & Delivery
3.1 Shipping Policy
- We offer nationwide shipping across Canada.
- Shipping costs are calculated at checkout based on order size, weight, and delivery location.
- CocoMist is not responsible for shipping delays caused by carriers, incorrect addresses, or unforeseen circumstances.
3.2 Delivery Estimates
- Estimated delivery times are provided at checkout but are not guaranteed.
- If a package is delayed, please contact the shipping provider with your tracking number.
4. Final Sale Policy – No Returns or Refunds
4.1 No Returns or Exchanges
- All sales are final. CocoMist does not accept returns, refunds, or exchanges for any reason, including but not limited to:
- Change of mind
- Incorrect product selection
- Dissatisfaction with product performance
4.2 Damaged or Defective Products
- If a product arrives damaged due to shipping, customers must notify us within 5 business days of delivery with clear photo evidence.
- CocoMist will assess claims and, at our discretion, may issue a replacement only if the damage is verified as a shipping issue.
- We are not responsible for damages resulting from improper storage, handling, or misuse.
5. Product Usage & Liability
- CocoMist charcoal is designed for hookah, BBQ, and heating applications.
- Customers are responsible for safe handling, proper usage, and storage of the product.
- CocoMist is not liable for misuse, improper application, or any indirect damages caused by our products.
6. Intellectual Property
- All content, branding, images, and trademarks on www.cocomist.ca are the exclusive property of CocoMist.
- Unauthorized use, reproduction, or distribution of our materials is strictly prohibited.
7. Limitation of Liability
- CocoMist is not responsible for any indirect, incidental, or consequential damages arising from product use, delayed shipments, or website errors.
- Our total liability for any claim shall not exceed the amount paid for the affected order.
8. Changes to These Terms
- CocoMist reserves the right to update these Terms at any time. Any changes will be posted on this page with an updated Effective Date.
- Continued use of our website and services constitutes acceptance of the revised Terms.
9. Contact Information
For any inquiries regarding these Terms, please contact us at:
Email: miscanada.yeg@gmail.com
By using www.cocomist.ca, you acknowledge that you have read, understood, and agree to these Terms and Conditions, including our Final Sale Policy.